British Airways passengers have been left unable to access – or cancel – their bookings due to a system outage online.
Customers have taken to twitter over concerns that their bookings have disappeared while others are no longer valid.
"I am trying to check into a flight happening tomorrow. AA redirects me to BA for checkin. AA works, BA does not… "Sorry, due to a system error, we are unable to display your booking. Please contact your local British Airways office or Travel Agent," one passenger wrote.
Another said they're being issued multiple error messages when trying to locate their booking.
"Hey @British_Airways what is going on ? I’m supposed to check-in and the website can’t even find my booking anymore."
"Hey I can’t login to Manage My Booking, and need to pay my balance imminently – do you have system issues?"
Have you had any issues with British Airways bookings this morning? Get in touch: [email protected]
The airline told Mirror Money it is working to resolve the issue as soon as possible, however, it was unable to disclose further details of the outage.
"We’re sorry for any issues our customers are having this morning, we’re working to get to the bottom of it as quickly as we can," a British Airways statement said.
Anyone having any issues accessing their bookings can call BA's customer services – however be aware that wait times are likely to be longer than usual due to cancellations and amendments over the Coronavirus outbreak.
You will need your booking reference to hand – find out how to contact BA here.
Last week the airline announced plans to cancel hundreds of flights between the UK and parts of Europe and the US due to the coronavirus outbreak.
Affected BA destinations include Italy, France, Austria, Belgium, Germany, Ireland and Switzerland – plus New York's JFK airport.
The airline has also cancelled flights between Gatwick and Italy, France and Albania – and London City flights to and from Italy and Germany.
If you have a flight booked with the airline, you can check for updates on the BA website, here.
If your flight is cancelled, the company will have to contact you as soon as possible with updates and alternative travel arrangements.
We've got a full guide on your coronavirus travel rights – including refunds – here.
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