A Bristol mum says she threw up when she opened a brand new Amazon drink bottle to find it filled with urine.
Sarah Starr, 36, had ordered the pink Super Sparrow bottle online for her daughter, which retails for £7.
But she got a disgusting surprise when it came in the mail.
Images posted to Facebook show the bottle still in its plastic wrapping with dark fluid visible at the bottom. Another photo shows the bottle out of its packaging and about a quarter full of liquid.
"Just opened this to fill it up with water for school tomorrow, looks like someone got there first Amazon!" Sarah wrote alongside the images.
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"I opened it and it stinks and I was sick. Tried speaking to customer services and said they can refund me.
"Someone has taken a leak in a bottle and all you want to do is refund me."
Sarah says she phoned Amazon to complain but wasn't happy with the online retail giant's response. She claims she was offered a £10 voucher and told to dispose of the contaminated bottle herself.
"I was getting school stuff ready so opened up the parcel so that I could fill it with water," she told Deadline News.
"The box wasn't damaged or open.
"When I pulled it out of the bag I saw the liquid and because the bottle is pink it looked brown in colour. I was scared to open it.
"First I thought maybe it was tea because I could see a bag inside but looking closer it was one of those gel pack bags to keep the bottle fresh.
"I put my friend on FaceTime when I was opening it and it was tight. You could feel the pressure releasing.
"The stink was vile and I instantly knew it was urine. I was heaving so much I was sick.
She added: "You can tell it's been in there for a while.
"Amazon instantly blamed their supplier. I'm not happy that they haven't taken it seriously. I mean who even does that?"
Facebook users were revolted by the photos, with Sarah's friend Tammy Judith writing: "That's completely disgusting, how could anyone do that. I actually want to be sick. Hope you are okay."
Bex Straker added: "That is awful. They should be investigating that, and whoever did it needs sacking."
An Amazon spokesperson told Daily Star Online: "We are taking this matter seriously and have reached out to the customer to make this right."
Last year it emerged that people working in Amazon's UK warehouses were having to wee in bottles during their shift as they weren't allowed to go for a toilet break.
Allegations about poor working conditions for employees have sparked protests and boycotts of the company around the world.
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