A disabled mum says the University of Hull's level of accessibility is so poor she was once trapped in a lecture theatre and forced to urinate on herself.
Rebecca Doyle, 33, claims she had to quit her MA in social work course after eight months because the campus did not have adequate facilities for wheelchair users.
She suffers from fibromyalgia, hypermobility syndrome and degenerative disc disease and began using a wheelchair when she began the two-year course.
She found it difficult or even impossible to get to all of her classes while using the wheelchair.
Hull University has since apologised.
"We had to go in one lecture room regularly in the Wilberforce Building that had small tiered steps down, so a lack of access for wheelchair users and the lift access in there was bad as it was always breaking and I got trapped in there countless times," she told HullLive.
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"One day I even got trapped in the actual lecture room as the lift was broken but the fire alarm went off and people evacuated, but it took that long for them to get me out, that I'm sad to say it but I actually wet myself.
"It was awful and completely humiliating and degrading to be treated so differently and not given the same rights due to a disability."
Another lecture theatre was also inaccessible as her wheelchair only just fit through the door.
The eight-floor library was off-limits a lot of the time as it only had two lifts, and she'd often be waiting half an hour for one to have enough room for her.
Ms Doyle made a formal complaint to the university about the lack of access, but she feels it was not taken seriously.
Eventually she had to drop out of the course in 2017, as she says the university was not prepared to make the necessary changes to accommodate her and she felt she "just couldn't carry on".
She was given a certificate for partial credit for her achievements on the course, but was unable to go on to do social work because she hadn't completed the qualification.
"I went on the social work masters to try and make a difference in the world," she said.
"As it was an educational establishment, I expected them to be immediately accommodating to all, but they just weren't.
"I just felt like I wasn't wanted on the course or at the university and like I wasn't meant to be there."
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Last week a photo of another wheelchair-using University of Hull student went viral on Twitter, showing a woman sitting alone by the lecture theatre doors at the back of the room, unable to join the rest of the class due to stairs.
The student, Sarah-Marie Da Silva told The Tab the university frequently fails to accommodate her needs and she's often left without a desk, making her feel like an "other".
Ms Doyle said it's "disappointing" to see the university still hasn't improved their facilities for disabled students since she left.
University of Hull released a statement, which read: “It is clearly not acceptable for any of our students to experience accessibility issues on campus – and we are very sorry that this has been the case.
“Although as a university, it would be inappropriate for us to talk about the specific details surrounding any individual student, we take inclusivity very seriously, and work with our students and staff to ensure we take the necessary steps to resolve and learn from any issues raised.
“These recent cases do not reflect our ongoing commitment and approach to inclusivity at the University of Hull and have rightly challenged us to further review how we can continue to improve our campus, services and educational experience for our students with disabilities.
“Through an extensive review, we will work to further build on the support and infrastructure we have in place, assessing student accessibility needs through looking at best practice examples; a focussed audit of facilities on campus; and an enhancement review of our disability support service, with the continued aim of ensuring all of our students have a fully inclusive university experience.
“Working in partnership with our students, and the Students’ Union, we are fully committed to providing an inclusive student experience, and putting in place additional support or adjustments where needed, making the best use of student feedback and expert services to ensure the campus is accessible for all. As a University we are continuing to invest in and develop our campus and ensuring our buildings are accessible forms a large part of this. “
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