Ryanair passengers ‘taken hostage’ and miss plane trapped locked corridor

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    A group of Ryanair customers described feeling like they were "taken hostage" after they missed a flight when they were locked in a corridor for half an hour.

    The 23 passengers resorted to banging on the walls and screaming for help after they were filed into a windowless corridor, locked at both ends, at London Stansted on Monday (January 2).

    After half an hour they made the decision to pull the fire alarm and were rescued, but the flight had already departed to Zagreb, Croatia, with all their bags on board.

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    And now, Devina Raval, 33, has told My London about the sense of "panic" that fell over people when they realised they were stuck.

    She said they had showed boarding passes and filed into the corridor and "we waited for 10-15 minutes before we started looking at each other thinking something was wrong".

    She continued: "The door at the front of the corridor was shut, we had been waiting for them to open expecting that we'd then be taken to the plane from there.

    "With people starting to panic we decided to go back to the door we came through to ask the staff what the hold up was, but we found that that door was also locked."

    At this point real panic started to set in the group. Devina said: "People were banging on the walls calling for help, it felt like we were being held hostage or something.

    "There were kids crying and the whole place became really claustrophobic. I dread to think what would have happened if someone had a heart attack or something."

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    After half an hour someone made the decision to pull the fire alarm at which point Devina said a member of staff arrived and asked them what they were doing stuck in the corridor.

    Devina said: "At that point I was just shocked that they hadn't realised we were there. We were told the plane had left without us.

    "The worst part was that we didn't get so much as a sorry, everyone was absolutely furious."

    The passengers were put in a nearby hotel overnight and put on the next flight at 6am on Tuesday (January 3).

    Devina said one woman stuck in the corridor missed a job interview while a family were split, half of them on the plane and half stuck in the corridor.

    A spokesperson for Ryanair said: "Due to a human error by handling staff at London Stansted Airport, a small number of passengers could not exit the pre-boarding area doors and regrettably missed their flight to Zagreb (Jan 2). The error was soon realised however the flight had already departed.

    "Ryanair provided affected passengers with overnight accommodation and moved them onto the next available flight.”

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    • Ryanair
    • Fire
    • London

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